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Shipping & Payment

Pricing Information

All prices quoted on this website are below showroom pricing.

 

Delivery Service

Delivery service is available upon request.

 

Cut-Off Time

Our daily cut-off time is 10 AM (Singapore time), Monday to Friday. Orders placed after this time will be processed on the next business day. Orders received on Saturdays, Sundays, or public holidays* will be processed on the following business day.

*Public holidays are based on the Singapore annual calendar.

 

Shipping Information

a) Singapore Domestic: Self Collection at Showroom

Our showroom is open for public access. If you are feeling unwell, please stay home.

 

b) Singapore Domestic: Delivery Service

We aim to deliver all local parcels within 3 working days (excluding Saturdays, Sundays, and public holidays). Customers will receive an email notification once their order leaves our warehouse, including the parcel's tracking number (for courier delivery only).

 

Delivery Fee Charges:

  1. Up to 4.9 kg: S$5.00
  2. 5 kg to 9.9 kg: S$7.50
  3. 10 kg to 14.9 kg: S$10.50
  4. 15 kg to 19.9 kg: S$13.50

Charges are based on the actual gross weight of the parcel.

 

Overseas Shipping (Via Trackable Courier Service)

We support orders for certain products to international customers.

If you are interested in placing an overseas order, please email us at info@aurorababynkids.com.sg or message us on WhatsApp at this link: https://wa.me/6594570657 for assistance. Our team will respond promptly to your inquiry.

Duties & Taxes
Please note that international customers are responsible for any applicable import duties and taxes that may be incurred once your package arrives in your country. These fees are determined by customs officials and are the customer's responsibility. Additionally, customers must provide any necessary information required by customs to facilitate the clearance of goods. We recommend contacting your local customs office for details regarding your country’s regulations on duties and taxes.

 

 Payment Information

i) Bank Transfer (ATM/iBanking)
Please transfer to one of the following accounts:

  • OCBC Account Number: 514-792894-001
  • POSB Current Account: 819-20335-0

After making the transfer, kindly email your payment proof and details to payment@aurorababynkids.com.sg or message us on WhatsApp at https://wa.me/6594570657 for verification. We are not responsible for any payments made to the wrong account.

ii) PayLah or PayNow
Our staff will provide you with the PayLah or PayNow details via WhatsApp once your order is received.

iii) Cash
Cash payments are only accepted for walk-in customers at the showroom.

Payment via PayPal/MasterCard/Visa
These payment methods are available upon request. Please note that an additional administrative fee will apply:

  • For Domestic Payments: 4% of the total bill
  • For International Payments: 5% of the total bill

Please note: Goods sold are neither exchangeable nor refundable.